Frequently Asked Questions
Everything you need to know about your LOULOU LOLLIPOP shopping experience.
How long does shipping take and what are the costs?
We offer standard and expedited shipping options. Standard shipping typically takes 3-7 business days within North America. Free shipping is available on orders over $100.
What is your return and exchange policy?
We want you to love your purchase. If you are not satisfied, you can return unworn and unwashed items with original tags within 30 days of delivery for a full refund or exchange.
How should I care for my LOULOU LOLLIPOP garments?
To maintain the quality of our signature fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry or tumble drying on low heat.
What materials do you use in your products?
We prioritize sustainable and high-quality materials, including GOTS certified organic cotton, Tencel Lyocell, and food-grade silicone for our accessories to ensure safety and comfort.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.